Paying for your order
Orders should be paid for when they are placed, unless you have made prior arrangements with us, or are paying by direct credit card payment or bank transfer, which we know can take a few days.
We reserved the right to cancel unpaid orders after three days. In most cases we will try to warn you about this before cancelling, but at busy times your order may be cancelled without prior notification by email. If this has been done in error, just let us know and we will reinstate!
Pre-orders must also be paid for at the time of ordering, unless we arrange otherwise with you. Unpaid pre-orders will not be considered as firm orders until they are paid in full. Thanks for your understanding.
Changing your order after it's been placed
Please be careful to place your order accurately. If you need any changes (colour, fabric etc) please ask BEFORE you order or PUT A NOTE IN THE NOTE SPACE ON YOUR ORDER.
Once your order is placed it goes straight into our system and at busy times we may not see immediately any emails from you asking for changes. We'll do everything we can to pick up any changes you ask for by email but we deal with dozens of emails a day and we can't guarantee to read yours and act upon it before your order has already gone into our system, been rushed off to the post office and been whisked on its way!
Cancelling your order after it's been placed
Please be careful to place your order accurately. Please try to make any desired cancellations within 24 hours of placing your order. We can't guarantee to stop an order at any time (even within a 24 hour time scale) if your parcel has already gone into our system, been processed, printed and packed! We will, however, do our best to stop and cancel an order as soon as we can.
On rare occasions, we may have to cancel an order at our end after it's been placed (this can be for a number of reasons). In these situations the shop will send out an automated email to inform you of the cancellation and refund.
Due to new shipping regulations that took effect in July 2021, we have had to put in new order systems which makes cancelling orders quite a time-consuming process for us. We are therefore charging a $5 administration fee for all cancellations made more than 24 hours after your order is placed. Thanks for your understanding.
Errors, inaccuracies and necessary changes to the information on our sites
The information on this online shop and on our other sites may contain errors or inaccuracies and/or may not be complete and current. We reserve the right to correct any such errors, omissions or inaccuracies and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product descriptions, pricing and availability, policies and terms.
Colours and textures
We try hard to display the colours and, in the case of textiles, textures of the products shown. However, because the colours and appearance you see will to some extent depend on your monitor (and the light in which we take our pictures), we cannot guarantee that the display of any color will be accurate. As we make each print individually there may be some slight variations in colour, tone, vibrancy etc. The prints also look a little different according to the fabric they are printed on, so for instance a messenger bag may come out more or less vibrant in colour than a small satin bag. These variations are very minor, but please email us if you are not sure about any colours or textures shown and need further information.
We use dupion and shantung silks for many of our bags and these often have some "nubs" of silk in the overall texture. These are not faults, but are part of the nature of the fabric. Each time we buy a batch of silk the dye-lot may change, so please note that a particular colour cannot always be matched exactly. We find that "blue", "teal" "green" and "red" silks are particularly variable between dye-lots. If you need two bags to match exactly, please let us know and we will try to choose from the same lot if possible.
Please also remember that our vintage textiles genuinely have some age and will show this to some extent. We try never to use any areas of fabric that has noticeable holes, stains or plucking, but many of our vintage fabrics will show a little gentle fading and wear — it's part of their character.
We try to send out your order as quickly as we can. However, if we have to make your bag for you, it will take 2/3 weeks on average (it can be more at very busy times or during shipping disruptions) before it is ready to ship. Increasingly, we are trying to keep "standard" colours in stock, but these can also be sold out at certain times of the year. If the shipment date of your parcel is important, please contact us first to enquire about what we have in stock and ready to go.
Reporting any mistakes in your order
In the unlikely event of there being any mistake in your order, please let us know as quickly as possible within SEVEN DAYS of receiving your order. We will of course be happy to put any mistakes right.
We will consider reports that are sent to us later than seven days after delivery only in exceptional situations. We can't guarantee to be able to take action on late reports.
All material on this site, text,. graphics, product design and other elements are copyright © Alex Ukolov and Karen Mahony, Baba Studio. All rights are reserved. Any use of any material on this site must be agreed with us in advance and in writing. We do enter into licensing agreements from time to time, but these must be arranged and agreed before ANY material owned by us is reproduced or used in any way. The only exception to this is "fair use" as part of reviews or other journalistic or academic articles if such reviews and articles have been agreed by us.
Users with an account are responsible for keeping their account passwords confidential and for restricting access to their computer. Please be sure to log out after using our online shop. Users of this site agree to accept full responsibility for all activities that occur within their account.
Satisfaction guaranteed — return and refund policy
If you are not entirely satisfied with your purchase, you can return it within 14 working days of the date on which you received it with your receipt, providing it is still unopened, unused and in perfect condition and providing you have agreed the return with us in advance (this is necessary so that returned goods are not stopped by customs, see below). Returned items should be shipped to us within 14 days working days of you receiving them.
Please note that all original tags must still be attached to bags and textiles and all tarot decks must be unopened and still in cello wrapping. The only exception to this is if a product is found to be faulty.
We can only accept returns if you contact us in advance to agree this. Please do NOT send returns without agreeing them with us as we will need to tell you how to mark a returned item so that it is not held here by customs, or even returned to you by customs. Please understand that if items are not correctly marked it can take us half a day and a substantial payment to get them out of customs here — or the parcel may simply be returned to you. Because of this, we cannot accept any items that are not agreed with us in advance.
Please note that we cannot refund part of your payment for an item under any circumstances. (I'm afraid there is a very common "scam" going around sites like ebay where recipients demand discounts or refunds in full or in part on items, this means that we have to stick to a firm policy on this). If you are unhappy in any way, please get in touch to arrange a full return and refund of purchase price of any item.
If there is any fault with anything you buy from us please let us know as quickly as possible. We are happy to offer a replacement, or if you prefer, refund your money (your product should still be in new condition and with the original packaging, accessories and receipt). Faulty products can be exchanged for a different product only by prior agreement and we may need you to send the faulty item back, depending on whether we need to see the fault. For more on this, also please also see our FAQS shipping and delivery policies.
NOTHING IN THE ABOVE GUARANTEE AFFECTS YOUR LEGAL RIGHTS
Right to refuse to sell goods
In very unusual situations, regretfully we reserve the right to block customers from buying from our shop and to close their account. This is rare and only happens in exceptional circumstances. We do reserve the right not to sell to any customer who has initiated a charge-back against us without reasonable cause (fortunately this doesn't happen often).
In this instance, we can transfer any points outstanding to another customer on request. If this is not required, any outstanding points will be deleted. We do not have any obligation to recompense for these points in either cash or goods.